Our engagement approach


Youth reporters ask young people to have their say about mental health services at the Mayor’s Newham Show. We used the feedback from almost 100 young people, to develop our Child, Adolescent and Mental Health Services Transformation Plan.
Youth reporters ask young people to have their say about mental health services at the Mayor’s Newham Show. We used the feedback from almost 100 young people, to develop our Child, Adolescent and Mental Health Services Transformation Plan.

Our approach to engagement is to promote a ‘community ownership’ model that puts patients, service users, carers and the voluntary sector at the heart of decision making.

We involve local people and community groups and leaders in the procurement, contract and service monitoring, service planning, design, redesign and de-commissioning of the services we commission, as well as asking for input into our commissioning intentions and strategy development. 

Patients also have a strong voice in our governance. Our lay member for Patient Engagement and the Head of Healthwatch Newham are Board members. We have also recruited patient representatives to our key commissioning committees.

We also develop patient centred programmes that empower patients to take control of their health and wellbeing. With over 20,800 people living with diabetes in Newham - more than the national average - it is essential that we work with patients and their carers to co-produce at the grassroots, new ways in which the NHS involves patients in decisions about their health and care.

Our Patient and Public Engagement Strategy sets out a framework for best practice in patient and public engagement. It also outlines our pledge to you, to do engagement that will transform the engagement narrative. 

Since the start of our journey to build a health and care system that meets the needs of our local community, we have always aimed to take people along with us as equal partners.  Our Patient Voice brochure captures the stories and voices of our community; it tells our story – the story of local people working with us to transform the NHS in Newham and east London through the power of lived experience.