Our engagement approach


Youth reporters ask young people to have their say about mental health services at the Mayor’s Newham Show. We used the feedback from almost 100 young people, to develop our Child, Adolescent and Mental Health Services Transformation Plan.

Youth reporters ask young people to have their say about mental health services at the Mayor’s Newham Show. We used the feedback from almost 100 young people, to develop our Child, Adolescent and Mental Health Services Transformation Plan.

Our Patient and Public Engagement Strategy sets out a framework for best practice in patient and public engagement. It also outlines our pledge to you, to do engagement that will transform the engagement narrative.

Since the start of our journey to build a health and care system that meets the needs of our local community, we have always aimed to take people along with us as equal partners.  Our Patient Voice brochure captures the stories and voices of our community.  Our annual review summary illustrates how patient voice enables us to tackle health inequalities in the heart of our communities. 

Community Ownership

Our approach to engagement is to promote a ‘community ownership’ model that puts patients, service users, carers and the voluntary sector at the heart of decision making.

We engage patients and communities who experience the worst health outcomes as identified by the jointly developed Joint Strategic Needs Assessment. Due to our community’s needs, we don’t just expect patients and the public to come to us; we go to the places where communities come together.

Our key achievement over 2017/18 was the successful procurement of our new Patient and Public Engagement service. The Newham Patient Voice service is a pioneering initiative as it brings together global and local expertise in social mobilisation and community engagement. 

Intelligent Health and West Ham United Foundation along with Staywell Partnership, will lead this service creating an engagement powerhouse that will take our PPE beyond engagement to empowerment. The offer includes community engagement opportunities through West Ham United Foundation’s longstanding community outreach and networks, Patient Participation Group development and an online platform for you to have your say on Newham Patient Voice.

We also develop patient centred programmes that empower patients to take control of their health and wellbeing. With over 20,800 people living with diabetes in Newham - more than the national average - it is essential that we work with patients and their carers to co-produce at the grassroots, new ways in which the NHS involves patients in decisions about their health and care.

Empowering patient voice in our Governance

Patients have a strong voice in our governance. Our lay member for patient engagement and the Head ofHealthwatch Newham are Board members; the lay member for patient engagement is also the Vice Chair of our Board. At each Board, members of the public are encouraged to have their say. This can include Board taking questions from the public or patient stories. In partnership with Citizens UK (experts in community mobilising), pupils from St Angela’s Ursuline School in Forest Gate were invited to Board to share their story to raise awareness of young people’s mental health issues.

We recruit patient representatives to our commissioning committees and transformation programmes. For quality assurance and to evidence that the patient and public engagement service is delivering real outcomes, we submit a report every quarter to our Quality, Performance and Finance Committee; progress on PPE is also reviewed by this Committee twice a year. 

We welcome members of the public to Board meetings and you can find out about the next meeting of the governing body.

Our Annual Report illustrates how we meet our duties to commission high quality health services for everyone in Newham.