Surveying children & young people at A&E


To get NHS services right for children and young people, we need to start by listening to what they have to say about the services they use
To get NHS services right for children and young people, we need to start by listening to what they have to say about the services they use

Survey to understand the experience of children and young people who attend A&E at Newham University Hospital

We are committed to improving the health services that children and young people use in our borough, and as part of this, we would like to speak to parents, carers and young people to understand which services you are accessing so that we can make it easier for you to get the right treatment, at the right time, in the right place. 

Over March and April 2019, we will be surveying children, young people and their families visiting Newham University Hospital’s accident and emergency department. 

We know that unscheduled care attendances at A&E has increased year on year.  Our data tells us 30% of unscheduled care activity at Newham University Hospital’s accident and emergency department is for children and young people under 18 years old, while 10% of all activity is for under 1’s – 50% were discharged back to the GP or required no follow up. 

The aim of this survey is to examine inappropriate attendance of children and young people at A&E so that each child and young person receives the most appropriate advice and treatment in the right place, at the right time.  

View our patient and public engagement action plan in the download section to the right to find out how we plan to get you involved.