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How the CCG uses patient information

Your Information - what you need to know
Newham Clinical Commissioning Group (NCCG) is a local membership organisation led by family doctors that is responsible for planning and paying for healthcare services. We do not provide healthcare like a GP Practice or hospital. Our role is to make sure the appropriate NHS care is in place for the people of Newham, within the budget we have.

Why we collect Information about you
In carrying out some of these roles we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or on a computer. The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health and also information such as outcomes of needs assessments. These uses are in line with the purposes outlined in our registration with the Information Commissioners Office and the reference number is ZA005650.

How your records are used by the CCG to help the NHS
The CCG only has access to identifiable information where a legal basis exists to hold the information that will be held will be a summary of your activity in a pseudonymised or anonymised format. The former allows data to be linked (without directly identifying individuals) but gives the CCG a better understanding of healthcare needs to plan for the future. We have included a summary of the purposes for which your information may be used.

We will not publish any information that identifies you or routinely disclose any information about you without your express permission. At any time you have the right to refuse/ withdraw consent to information sharing. The possible consequences will be fully explained to you, such as potential delays in receiving care where a CCG is required to make a funding decision. There may be circumstances where we are required to share information about you owing to a legal obligation, such as for the benefit of public health in the event of a pandemic. Anyone who receives information from us is also under a legal duty to keep this information confidential.

Security of information
Everyone working for the NHS is subject to the Common Law Duty of Confidence. The information we do hold about you, whether in paper or electronic form, is therefore protected from unauthorised access. Under the NHS Confidentiality Code of Conduct, all our staff are also required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

As a CCG we will sometimes have cause to ask other organisations to assist us in fulfilling the obligations we have outlined above and elsewhere on this website. Where we do this we will ensure that an appropriate contract is in place and that all legal requirements have been met. The CCG have in place a Caldicott Guardian and Senior Information Risk Owner who have oversight of the handling of information within the CCG or by any support organisations we may buy services from. Specialist advice is provided by the Information Governance Team within the North and East London CSU who help to ensure all legal requirements are met when handling information.

Access to your information held by the CCG
Under the terms of the Data Protection Act, Newham CCG may charge a maximum fee of £50 for the provision of health record data it holds. The amount charged varies depending on how the health records are held:

  • Held in a manual filling system or a combination of electronic and manual filing systems, a maximum of £50;
  • Held electronically, a maximum of £10;
  • Held in part on computer and in part on other media: a maximum of £10;
  • Held entirely on other media: up to maximum £10 charge, unless the records have been added to in the last 40 days in which case there should be no charge.

To make a SAR please contact
Information Governance Team
North and East London Commissioning Support Unit
Clifton House
75-77 Worship Street
London EC2A 2DU


Compliments and complaints

In the event that you believe NHS Newham CCG has not complied with the Data Protection Act, either in responding to a subject access request or in the way we have processed your personal information, you have the right to make a complaint. If you have a complaint or concern about NHS Newham CCG or a service we commission, we will use your information to communicate with you and investigate any complaint if it is the responsibility of NHS Newham CCG.

For more information, see our complaints webpage or write to:

The Patient Experience and Effectiveness Team 
NEL Commissioning Support Unit
Clifton House
75-77 Worship Street
London EC2A 2DU

Email: NELCSU.Complaints@nhs.net

If you wish to raise a complaint or make an appeal to an independent body, you may do so by contacting the Information Commissioner's Office in writing to the following address:

Information Commissioners Office
Wycliffe House
Water Lane
Cheshire SK9 5AF
Enquiry Line: 01625 545700

Further Information
If you would like to know more about how Newham CCG uses your information please use the Contact Us section of our website.

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