Newham Patient View

Newham Patient View

NHS Newham CCG has launched a new online platform to empower local people to shape the borough’s healthcare services. 

Developed by Intelligent Health, Newham Patient View will act as an online portal for people to leave feedback and receive updates on how it is being used to improve services in their area. 

On the website, people who live, work or use health services in Newham can complete surveys on new initiatives and services launching in the borough, as well as providing feedback about recent healthcare experiences. 

After leaving feedback, people will receive updates and responses from Newham CCG on how their views and comments have been listened to and acted upon. 

Visitors to the website are currently being invited to have their say about the launch of a new minor eye conditions service in Newham. They can do this by completing a short survey

In addition to the online platform, Newham Patient View has been working in the local community to collect feedback from local people and increase usage of Newham’s patient participation groups. Every group is connected to an individual GP practice and represents its patients’ views – thereby helping to improve the services it provides.  

Newham Patient View is being delivered on behalf of Newham CCG in partnership with West Ham United Foundation and Intelligent Health – the organisation that previously delivered the Beat the Street walking and cycling initiative in the borough. 

Dr Muhammad Naqvi, a local GP Chair of Newham CCG, said:  “At NHS Newham CCG, we want to change the way people engage with our local health and care services by making it easy for them to give feedback.

“This website will encourage people using the services in Newham to post ideas, questions and comments on the services we are commissioning. 

“By providing people with a platform to quickly and easily give feedback, Newham Patient View will build genuine two-way dialogue as we hope it will reflect real-time concerns making it a powerful tool for engagement.”