Urgent care - NHS111

NHS111 infographic

Newham Clinical Commissioning Group, together with our neighbouring CCGs in north east London, are currently working together to commission a local NHS 111 service as a single point of access for all urgent care needs across north east London.

NHS 111 is a free telephone number available 24 hours a day, seven days a week that patients can call when they need medical help or advice quickly, or for advice on where to go to get the right help. Trained NHS 111 advisers and experienced clinicians assess individual needs and direct patients to the right place to ensure that medical assistance is provided as quickly as possible.

Over the coming months we are working to bring local urgent care services, including GP out of hours, together through the NHS111 service to make it easier and quicker for patients to access the care they need through a single point of contact. We are also planning to introduce direct streaming from NHS111 to clinicians for patients with specialist or priority needs, such as those who are over 75 and parents with children under one.

Many patients have already told us that it would be easier to have a single point of contact, but before we commission the service we want to provide the opportunity for patients, stakeholders and the wider community to share their views.

We ran an online survey and various engagement sessions during October and November to obtain feedback on our plans. Read the full engagement report here. Feedback received will be used to design our future service and make sure that NHS111 becomes the first point of contact to access health and social care to support all types of service users to be seen in the right place, first time.