New NHS service benefits people with minor eye conditions in Newham

New NHS service benefits people with minor eye conditions in Newham

People with eye problems – such as sore eyes, red eyes or visual disturbance – can now be assessed and treated for free at a number of high street opticians in Newham.

This means people no longer need to wait for GP appointments or go to A&E when they have minor problems with their eyes. Previously, many of these patients would then have to be referred on to a specialist optometrist anyway.

People can now simply call and book an appointment directly with an optometrist and visit them at one of a number of high street locations for quick treatment. Urgent cases are seen within 24 hours, and routine appointments in 48 hours.

If someone’s condition is more serious, the optometrist will book them an urgent appointment at a hospital eye clinic. If they need a routine appointment with a hospital, the optometrist will organise this for them too.

The service, developed by NHS Newham Clinical Commissioning Group (CCG), was launched in July and has already shown great results in getting people seen by the right people, quicker.

Usman Maljee, a local optometrist and the CCG’s clinical lead for the programme, said: “Optometrists are highly skilled clinical specialists and it makes sense that people in Newham are able to contact them directly and see them free of charge when they are experiencing minor problems with their eyes.

“Whether you are suffering from red, dry, sore or gritty eyes, have something in them or have lost vision, we are here to help quickly and safely. If we can’t, then we can get you referred to hospital specialists at a time that suits you.”

Mr Abid Patel from Newham felt his eyes were “steamy and itchy” as he had been using his computer much more frequently. He booked an appointment with a local optician and, thanks to the new service, he was seen within 48 hours.

Mr Patel was assessed and diagnosed with dry eyes. Appropriate treatment with eye drops was recommended and he was quickly discharged.

He said: “The treatment I received was excellent and really easy for me to access. It fixed a painful and worrying experience much quicker than I had expected. I’d like to thank my optometrist, Mr Maljee, for his help and support.”

For more information on the new service, visit the Newham CCG website. Full details of the participating opticians are included in a patient leaflet on the new service.


Participating opticians

Boots Stratford

31-32 Lower Ground Floor, The Arcade, Westfield E20 lEH

020 8221 2495

Forest Gate Eye Clinic


47 Woodford Road, E7 0DJ

020 8181 9171

MM Beg


13 Plashet Grove, E6 lAD

020 8472 8028

Spec Store

32 Barking Road, Canning Town, E16 lEQ

020 7476 4745

Specsavers, Becton

Sainsbury's, 1 Claps Gate Lane, E6 6JF

020 84 70 0800

Specsavers, East Ham

43 High Street North, East Ham, E6 2JD

020 8470 0800

Specsavers, Stratford

85 Stratford Centre, Stratford, E15 lXQ

020 8221 1113

Vision Academy


73 Plashet Road, E13 0QA

020 8586 7132