Choosing the right service


Winter Services

The NHS is there for you when you need it, but we all have a responsibility to take care of our health, that’s why we’re committed to helping you take control of your health and make the right decisions about the best service for your needs. 

Which NHS service? 

  • NHS 111 - NHS 111 is a free telephone number available 24 hours a day, seven days a week. Call NHS 111 for urgent medical help or advice, or for advice on where to go to get the right help.
  • Pharmacy - your local pharmacy can provide medical advice and support without needing an appointment. If you’ve got diarrhoea, a headache, runny nose, rash or a painful cough Think Pharmacy First!
  • GP - your GP surgery offers regular opening hours most days except Sundays and bank holidays. Outside of your GP opening hours call NHS 111 who offer advice and support and can transfer you for an out-of-hours GP appointment where necessary.
  • Urgent Treatment Centre - these centres offer urgent care for minor injuries. Check on www.nhs.uk to find your nearest centre.
  • A&E - Emergency departments provide care for patients with the most urgent and life-threatening injuries. Please think about whether A&E is the best place for you before visiting A&E.
  • Self-care - save yourself a trip to the GP by keeping your medicine cabinet stocked up and treating minor ailments such as coughs and colds and sprains and strains at home.
  • Extended GP opening hours -  If you live in Newham and need an appointment outside of normal GP opening hours you can access appointments with the Extended GP Access Service. This may be at your practice or another location within Newham. In the first instance please contact your GP practice. Alternatively appointments are available between 6.30pm – 10pm weekdays and 8am – 8pm weekends and bank holidays. To access these appointments please call NHS 111 and an appointment will be offered to you if clinically appropriate.

Useful links

Find out more about taking care of your health and hear the experiences of patients who have improved their health by taking control here

Access the Newham health and social care directory to find out local services available to you